Customer On-Boarding Specialist

Location: San Mateo, CA

Type: Full Time

Min. Experience: Mid Level

About us

Wiser is the leading provider of actionable data for better decisions. Wiser collects and analyzes online and in-store data with unmatched speed, scale and accuracy. The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers. Using a unique combination of data science and human validation, Wiser offers integrated solutions for every aspect of retail, all in one place

Job Description:

Wiser is seeking an exceptional and highly motivated Implementation Lead to join our Data Analytics and Operations team. The Implementation lead is responsible for providing customers with a world-class implementation experience. This individual will engage with clients, new and existing, to ensure a seamless adoption of our products. This individual will work closely with the Customer Success team, Product Management and Sales Engineering teams to deliver solutions that meet and exceed our customer’s needs.

Responsibilities:

  • Lead the implementation and optimization of new solutions for customers.
  • Develop and maintain project plans to lead cross functional teams in the onboarding of new customers.
  • Collaborate amongst: product, engineering, data/analytics/ops, and customer success team to ensure timely delivery of purchased products and services as efficiently as possible.
  • Work with customers, sales engineering, and customer success on the post sales process to ensure adoption of new solutions.
  • Maintain accurate documentations of customer solutions.
  • Create and deliver reporting to satisfy customer specific requirements and needs.
  • Work with product team to articulate new use cases uncovered during customer implementations.
  • Maintain regular and reliable work attendance.

Skills and Qualifications

  • Bachelors Degree in a technical or quantitative discipline
  • 3-5 years experience in a related field
  • Strong technical aptitude: high proficiency with web-based systems and MS office, SQL or similar tools
  • Knowledge of e-commerce/retail analytics and/or consulting experience
  • Self motivated, detail oriented and organized
  • Excellent communication and presentation skills
  • Excellent problem solving and analytical skills

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel - Occasionally as needed.

Work Environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit for prolonged periods of time; balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is required to operate essential office equipment, such as computer/laptop, phone, printer, copier, keyboard, mouse, and other office equipment on a regular basis.

EEO Statement - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

EEO is the Law. Click here to view your rights.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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